A WHO European Consultation on the Rights of Patients, meeting in Amsterdam from 28-30 March 1994, endorsed the annexed document (Principles of the Rights of Patients in Europe: A Common Framework) as a set of principles for the promotion and implementation of patients’ rights in WHO’s European Member States. 

The meeting gave detailed consideration to a wide range of possible strategies based on the principles presented in the document and on the recent and current experiences of participants. The essence of these strategies is presented below.

The development of a strategy to promote patients’ rights and responsibilities has to be carefully prepared, in order to ensure that the intention is translated into practical action which commands the support of all parties involved. Such action does not follow automatically, but takes time to become fully effective. 

National situations vary in respect of legal frameworks, health care systems, economic conditions, and social, cultural and ethical values, but there are certain common approaches which can be appropriately adapted to the circumstances of each country. We encourage all interested parties in our countries to initiate or renew multiple strategies of implementation, which will likely need most or all of the following components:

• legislation or regulations, specifying the rights, entitlements and responsibilities of patients, health professionals and health care institutions;

• medical and other professional codes, patients’ charters and similar instruments, drawn up in the light of agreed common understandings between the representatives of citizens, patients, health professionals and policy-makers, and periodically revised in response to changing circumstances;

• networking between and among patient and health care provider groups, recognizing the distinction between citizen and user participation;

• government support for the establishment and effective running of non-governmental organization (NGOs) in the field of patients’ rights;

• national colloquia and conferences to bring the parties together to create and promote a share sense of understanding;

• involvement of the media in informing the public, stimulating constructive debate and sustaining awareness of the rights and responsibilities of patients and users and their representative organs;

• better training in communication and advocacy skills for health professionals as well as for patient and other user groups, in order to further the development of a proper understanding of the perspective and role of all parties;

• promotion of research to evaluate and document the effectiveness of legal and other provisions and the various initiatives taken in the diverse contexts of the different countries.

Co-operation between WHO, the Council of Europe and the European Union in support of patients’ rights would be further enhanced by action taken as a result of this Consultation. Consistency of policy positions, co-ordinated strategies of implementation and an understanding of how their respective resources and competence can best be used are essential components of a sustained European movement to promote and protect the rights of patients and their professional providers and advisers. International NGOs also have a critical role to play in promoting the rights of patients. 

The forthcoming WHO Regional Conference on Health Policy will provide an important opportunity for further promoting patients’ rights in Europe. The proposed WHO Regional Conference on Health Care Systems in Transition in Europe, to be held in Ljubljana in 1996, will also explore issues concerning the rights, roles and responsibilities of both patients and providers. We propose to WHO that the Regional Office should establish an appropriate mechanism to monitor developments in countries and to present the findings to the Ljubljana Conference.

1.BACKGROUND

Social, economic, cultural, ethical and political developments have given rise to a movement in Europe towards the fuller elaboration and fulfilment of the rights of patients. New and more positive concepts of patients’ rights have been advocated. In part, this has been a reflection of the central place given both to full implementation of the concept of respect for persons and to equity in health as a policy objective in Member States. As a consequence there is now greater emphasis on the encouragement of individual choice and the opportunity to exercise it freely, and the commitment to build mechanisms for ensuring quality of care. 

Developments within health care systems such as their increasing complexity, the fact that medical practice has become more hazardous and in many cases more impersonal and inhumane, often involving bureaucracy, and no less the progress made in medical and health science and technology have all placed new emphasis on the importance of recognizing the individual’s right to self-determination and often on the need to reformulate guarantees of other rights of patients. 

Simultaneously, the human rights movement has gathered importance in the world since 1945, when, in the Charter of the United Nations, Member States reaffirmed their faith in fundamental human rights. This was followed, on 10 December 1948, by the adoption of the Universal Declaration of Human Rights and, on 4 November 1950, by the signature of the European Convention of Human Rights. Governments are giving more and more active consideration to such issues. The World Health Organization’s study of patients’ rights in Europe shows increasingly that there are shared principles that are being adopted in a number of countries and which seem to the independent of the characteristics of a given country’s health system. It seem timely to give this policy trend further momentum. 

The forthcoming WHO Regional Conference on Health Policy will provide an important opportunity for further promoting patientsin ’ rights Europe. The proposed WHO Regional Conference on Health Care Systems in Transition in Europe, to be held in Ljubljana in 1996, will also explore issues concerning the rights, roles and responsibilities of both patients and providers. We propose to WHO that the Regional Office should establish an appropriate mechanism to monitor developments in countries and to present the findings at the Ljubljana Conference. 

The present document is an attempt to formulate a set of patient’s rights which reflects the evolving concepts and is relevant to the context in which health care will be provided in future. 

These Principles of the rights of patients in Europe have been drafted in full awareness of the work of others who have already been engaged in drawing up instruments specific to patients’ rights. For the most part, though, such previous efforts were directed at particular groups or concerned with specific activities in health care or approached patients’ rights from the perspective of the duties and responsibilities of health care providers and establishments. The present text is the result of an attempt to refocus these concerns from the patients’ point of view as the user and of the partner in health care in all its various forms. It has been deliberately couched in general terms, so far as possible avoiding reference to the circumstances of particular groups or illustrative examples. It is felt, however, that this exposition of general considerations embraces the basic principles and concepts to be adopted when promoting and guaranteeing patient’s rights in a particular country or another situation. The text does not directly cover questions of implementation, since these are necessarily specific to a country or situation; it has nevertheless been drafted in the belief that these guidelines can be further elaborated within countries to suit their particular needs and circumstances.

In this text, the concept of health care is derived from the principles of the World Health Assembly resolution on health for all (HFA) (WHA30.43) and the related model of health care set out in the Declaration of Alma-Ata. Health care thus embraces a full range of services covering health promotion and protection, disease prevention, diagnosis, treatment, care and rehabilitation. Accordingly, the patient encounters a wide variety of health care providers and fulfils a variety of roles, from a sick and dependent person to a client receiving advice from the consumer or the customer obtaining health products for self-administration. Furthermore, this variety of patient roles implies a continuum of health states from a high-level of good health to permanent disability and terminal illness. 

In the treatment of patients’ rights, a distinction should be made between social and individual rights. Social rights in health care relate to the societal obligation undertaken or to otherwise enforced by the government and other public or private bodies to make a reasonable provision of health care for the whole population. What is reasonable in terms of the volume and the range of services available and the degree of sophistication of technology and specialization will be dependent on political, social, cultural and economic factors. Social rights also relate to equal access to health care for all those living in a country or other geopolitical areas and the elimination of unjustified discriminatory barriers, whether financial, geographical, cultural, social and psychological. 

Social rights are enjoyed collectively and are relative to the level of development of the particular society; they are also in some measure subject to political judgement regarding priorities for development in a society. 

In contrast, individual rights in patient care are more readily expressed in absolute terms and when made operational can be made enforceable on behalf of an individual patient. These rights cover such areas as the integrity of the person, privacy and religious convictions. Although this text does address social rights, the main focus is on individual rights. The conceptual foundations for this treatment of patients’ rights are for the most part laid on a number of intergovernmental declarations relating to human rights and freedom. The intention is not to create new rights but to apply them in one coherent, comprehensive statement to the field of patients and health care. For similar reasons the text does not address general rights, obligations and liabilities, which are covered by the statutes and case law of each country. 

A further issue arises concerning the place of exceptional limitations to particular rights of patients. For the most part these have been kept out of the text, in order to state the proposed rights as clearly and simply as possible. It is therefore pertinent to clarify here at the outset the nature of the principal forms of limitation. Exceptions to the rights of patients are usually anticipated in law. The guiding rule in such exceptions is always that patients can be subjected only to such limitations as are compatible with human rights instruments and in accordance with a procedure prescribed by law. In practice, this means limitations which apply for reasons of public order, public health and other persons’ human rights. 

In some situations, the reason for restricting the rights of the patient is an overriding interest to a third party (the so-called ‘conflict of duties’ doctrine), i.e. the unfettered application of the patient’s rights would cause serious harm to a third party, there is no other means to avoid the harm and there is a reasonable expectation that the restriction would prevent the harm. In other situations a similar justification applies when the purpose is to avoid serious harm to the patient (the so-called ‘therapeutic exception’). As this document addresses general principles, these exceptional limitations to the rights of patients have mostly not been included.

The Principles of the Rights of Patients in Europe are offered as a contribution to support the growing interest in many Member States in the issues of patients’ rights. In its scope and focus, this document seeks to reflect and express peoples’ aspirations not only for improvements in their health care but also for fuller recognition of their rights as patients. In so doing, it keeps in mind the perspectives of health care providers as well as of patients. 

This implies the complementary nature of rights and responsibilities: patients have responsibilities both to themselves for their own self-care and to health care providers, and health care providers enjoy the same protection of their human rights as all other people. There is a basic assumption in the text that the articulation of patients’ rights will in turn make people more conscious of their responsibilities when seeking and receiving or providing health care, and that this will ensure that patient/provider relationships are marked by mutual support and respect. 

Patients should be aware of the practical conditions they can make to the optimal functioning of the health system. Their active participation in the diagnosis and treatment process is often desirable and sometimes indispensable. It is always important that they provide the relevant health professionals with all the information required for the purposes of diagnosis and treatment. The patient has an essential role, the reciprocal of the provider’s, in ensuring that the dialogue between them is carried out in good faith. 

Indeed, the role patients play in the appropriate delivery of health care should be underlined, especially in today’s complex health systems which are largely supported by collective financial mechanisms and where the economic and equitable use of resources allocated to health care is an objective which can be shared by health professionals and patients alike. Equally, while patients’ participation in clinical teaching must be subject to their informed consent, they should also be aware that the competence of future professionals in part depends on patients agreeing to be involved in their training.

It is a matter for decision by countries how they might make use of a document such as this when reviewing their present policies on, practices in and legislative support to, patients’ rights. 

Although for the purposes of clarity of presentation some proposals are made in a clear-cut way, the text is a set of guidelines which could be used in policy discussions within countries and in the formulation or reformulation, as the case may be, of national policies, laws or official statements on any or all of the issues covered. However, it is hoped that this document will be of direct value to all parties, including patient and consumer bodies involved in health care, professional associations of physicians and of other health care providers, and associations of hospitals and other health care establishments.

Against this background, the Principles of the Europe can be seen, in terms of content, as a document which seeks: 

- to reaffirm fundamental human rights in health care, and in particular to protect the dignity and integrity of the person and to promote respect of the patient as a person; 

- to offer, for the consideration of Member States, a set of common basic principles underlying the rights of patients, which might be used when framing or reviewing patient care policies; 

- to help patients obtain the fullest benefit from their use of the services of the health care system, and mitigate the effects of any problems which they may experience with that system; 

- to promote and sustain beneficial relationships between patients and health care providers, and in particular to encourage a more active form of patient participation; 

- to strengthen existing and afford new opportunities for dialogue between patients’ organizations, health care providers, health administrations and wider societal interests; 

- to focus national, regional and international attention on evolving the needs in patients’ rights and to foster closer international cooperation in this field; 

- to ensure the protection of fundamental human rights and to promote the humanization of assistance to all patients, including the most vulnerable such as children, psychiatric patients, the elderly, or the severely ill. 

In drafting these Principles of the Rights of Patients in Europe, the following intergovernmental instruments, which together offer a framework and a set of basic concepts which can be applied to the rights of patients, have been taken into account: 

- The Universal Declaration of Human Rights (1948)

- The International Covenant on Civil and Political Rights (1966)

-The International Covenant on Economic , Social and Cultural Rights (1966)

- The European Convention on Human Rights and Fundamental Freedoms (1950)

- The European Social Charter (1961)

Under udarbejdelsen af disse principper for patientrettigheder i Europa har man bygget på følgende mellemstatslige dokumenter , som tilsammen udgør en ramme og et sæt basale begreber, som kan anvendes på patientrettigheder. 

Verdenserklæringen om Menneskerettigheder (1948) 

Den Internationale Konvention om økonomiske, sociale og kulturelle rettigheder ( 1966) 

Den Europæiske Konvention om menneskerettigheder og Fundamentale Frihedsrettigheder ( 1950) 

Det Europæiske Sociale Charter(1961)

1  HUMAN RIGHTS AND VALUES IN HEALTH CARE

The instruments cited in the Introduction should be understood as applying also specifically in the health care setting, and it should therefore be noted that the human values expressed in these instruments shall be reflected in the health care system. It should also be noted that where exceptional limitations are imposed on the rights of patients, these must be in accordance with human rights instruments and have a legal base in the law of the country. It may be further observed that the rights specified below carry a matching responsibility to act with due concern for the health of others and for their same rights.

• 1.1 Everyone has the right to respect of his or her person as a human being.
• 1.2 Everyone has the right to self-determination.
• 1.3 Everyone has the right to physical and mental integrity and to the security of his or her person.
• 1.4 Everyone has the right to respect for his or her privacy.

• 1.5 Everyone has the right to have his or her moral, cultural values, religious and philosophical convictions respected.

• 1.6 Everyone has the right to such protection of health as is afforded by appropriate measures for disease prevention and health care, and to the opportunity to pursue his or her own highest attainable level of health.

I   Menneskerettigheder og værdinormer inden for sundhedsområdet.

De ovenfor anførte dokumenter er at opfatte som også helt specifikt gældende for det rum som sundhedsområdet udgør, og man må sundhedsområdet derfor notere sig, at de menneskelige værdinormer, som udtrykkes i disse dokumenter, skal genspejles i sundhedssystemet. Man må derfor også notere sig, at hvor patientrettighederne undtagelsesvist pånødes begrænsninger, skal disse være i overensstemmelse med disse menneskeretsdokumenter og skal have juridisk baggrund i landets lovgivning. Man kan yderligere bemærke sig, at de rettigheder, der specificeres i det følgende ,skal modsvares af et ansvar for at handle med skyldig hensyntagen til andres sundhed og andres tilsvarende rettigheder.

• 1.1 Enhver har ret til at få sin person respekteret  som et menneske.
• 1.2 Enhver har ret til selvbestemmelse
• 1.3 Enhver har ret til fysisk og mental integritet og til personlig sikkerhed
• 1.4 Enhver har ret til at få sit privatliv respekteret
• 1.5 Enhver har ret til at få sine moralske og kulturelle værdinormer og religiøse og filosofiske overbevisninger respekteret

• 1.6 Enhver har ret til sådan beskyttelse af sin sundhed, som kan ydes af passende forholdsregler til sygdomsforebyggelse og sundhedspleje og til mulighed for at kunne tilstræbe sit eget personlige højst opnåelige sundhedsniveau.

2.1   Information about health services and how best to use them is to be made available to the public in order to benefit all those concerned. 

2.2                 Patients have the right to be fully informed about their health status, including the medical facts about their condition; about the proposed medical procedures, together with the potential risks and benefits of each procedure; about alternatives to the proposed procedures, including the effect of non-treatment; and about the diagnosis, prognosis and progress of treatment. 

2.3                 Information may only be withheld from patients exceptionally when there is good reason to believe that this information would, without any expectation of obvious positive effects, cause them serious harm. 

2.4                 Information must be communicated to the patient in a way appropriate to the latter’s capacity for understanding, minimizing the use of unfamiliar technical terminology. If the patient does not speak the common language, some form of interpreting should be available. 

2.5                 Patients have the right not to be informed, at their explicit request. 

2.6                 Patients have the right to choose who, if any one, should be informed on their behalf. 

2.7                Patients should have the possibility of obtaining a second opinion. 

2.8                 When admitted to a health care establishment, patients should be informed of the identity and professional status of the health care providers taking care of them and of any rules and routines which would bear on their stay and care. 

2.9                 Patients should be able to request and be given a written summary of their diagnosis, treatment and care on discharge from a health care establishment.

2.1      Information om sundhedsvæsenets ydelser, og hvordan de bedst bruges, skal gøres tilgængelig for offentligheden for at gavne alle berørte parter. 

2.2      Patienter har ret til at blive fuldt ud informeret om deres helbredsmæssige status herunder behandlingsmæssige kendsgerninger om deres tilstand; om de foreslåede behandlingsmæssige fremgangsmåder, indeholdende potentielle risici og fordele ved hver enkelt fremgangsmåde; om alternativer til de foreslåede fremgangsmåder herunder virkningen af fravalg af behandling; og om diagnose, prognose og om forløbet af behandlingen. 

2.3      Information må kun tilbageholdes for patienter som en undtagelse ,når der er god grund til at frygte, at denne information ville være særdeles skadevoldende og uden nogen form for forventning om åbenlyse gode virkninger. 

2.4      Information skal meddeles patienten på den måde, der passer til dennes evne til at forstå den, idet man skal anvende mindst mulig teknisk terminologi med hvilken patienten ikke er fortrolig. 

2.5      Patienter har ret til ikke at blive informeret, hvis de udtrykkeligt anmoder herom. 

2.6      Patienter har ret til at vælge hvem, hvis overhovedet nogen, der bør informeres på deres vegne. 

2.7      Patienter bør have mulighed for at indhente et alternativt behandlingstilbud ( a second opinion). 

2.8      Ved ankomst til et behandlingssted bør patienter informeres om identiteten af og den faglige status for de sundhedsgivere, der tager sig af dem og om alle regler og rutiner, som vil være af betydning for deres ophold og pleje. 

2.9      Patienter bør have mulighed for at anmode om og få udleveret en skriftlig sammenfatning af deres diagnose, behandling og pleje, når de udskrives fra et behandlingssted.

3.1                 The informed consent of the patients is a prerequisite for any medical intervention. 

3.2                 A patient has the right to refuse or to halt a medical intervention. The implications of refusing or halting such an intervention must be carefully explained to the patient. 

3.3                 When a patient is unable to express his or her will and a medical intervention is urgently needed, the consent of the patient may be presumed, unless it is obvious from a previously declared expression of will that consent would be refused in the situation. 

3.4                 When the consent of a legal representative is required and the proposed intervention is urgently needed, that intervention may be made if it is not possible to obtain, in time, the representative’s consent. 

3.5                 When the consent of a legal representative is required, patients (whether minor or adult) must nevertheless be involved in the decision-making process to the fullest extent which their capacity allows. 

3.6                If a legal representative refuses to give consent and the physician or other provider is of the opinion that the intervention is in the interest of the patient, then the decision must be referred to a court or some form if arbitration. 

3.7                 In all other situations where the patient is unable to give informed consent and where there is no legal representative or representative designated by the patient for this purpose, appropriate measures should be taken to provide for a substitute decision making process, taking into account what is known and, so far as possible, what may be presumed about the wishes of the patient. 

3.8                 The consent of the patient is required for the preservation and use of all substances of the human body. Consent may be presumed when the substances are to be used in the current course of diagnosis, treatment and care of that patient. 

3.9                 The informed consent of the patient is needed for participation in clinical teaching. 

3.10                The informed consent of the patient is a prerequisite for participation in scientific research. All protocols must be submitted to proper ethical review procedures. Such research should not be carried out on those who are unable to express their will, unless the consent of a legal representative has been obtained and the research would likely be in the interest of the patient. As an exception to the requirement of involvement being in the interest of the patient, an incapacitated person may be involved in observational research which is not of direct benefit to his or her health provided that the person offers no objection, that the risk and/or burden is minimal, that the research is of significant value and that no alternative methods and other research subjects are available.

3.1      Patientens informerede samtykke er en forudsætning for enhver form for indgreb i dennes helbred. 

3.2      En patient har ret til at afvise eller standse et indgreb i sit helbred. Det skal omhyggeligt forklares patienten, hvad det vil indebære at afvise eller standse et sådant indgreb. 

3.3 .  Når en patient er ude af stand til at udtrykke sin vilje og et indgreb i vedkommendes helbred er akut og nødvendigt, kan patientens samtykke antages at være tilstede, medmindre det er åbenbart ud fra en tidligere afgivet viljeserklæring , at samtykke ville blive afvist i en sådan situation. 

3.4      Når der er påbudt samtykke fra en juridisk repræsentant og det foreslåede indgreb er akut og nødvendigt, må indgreb godt foretages, hvis det ikke er muligt at indhente repræsentantens samtykke i tide. 

3.5      Når der er påbudt samtykke fra en juridisk repræsentant, så skal patienterne (hvadenten det er mindreårige eller voksne) involveres i beslutningsprocessen til det yderste af deres evners rækkevidde. 

3.6      Hvis en juridisk repræsentant nægter at give samtykke, og lægen eller anden sundhedsgiver mener, at indgrebet er i patientens interesse, så skal beslutningen henvises til domstolene eller til en form for voldgift. 

3.7      I alle andre situationer, hvor patienten er ude af stand til at give informeret samtykke , og hvor der ikke er nogen juridisk repræsentant eller en af patienten udpeget repræsentant til dette formål, så bør der tages passende forholdsregler, så en erstatningsbeslutningsproces kan etableres, hvor man inddrager, hvad der vides, og i størst muligt omfang hvad man kan formode om patientens ønsker. 

3.8      Patientens samtykke er påkrævet, når det drejer sig om bevarelse og brug af alle former for substanser fra det menneskelige legeme. Samtykke må gerne antages, når substansen skal bruges til et aktuelt forløb i forbindelse med diagnose, behandling og pleje af vedkommende patient. 

3.9      Patientens informerede samtykke er påkrævet ved deltagelse i klinisk undervisning (clinical teaching). 

3.10  Patientens informerede samtykke er en forudsætning for deltagelse i videnskabelig forskning. Alle protokoller skal indsendes til behørig etisk kritisk procedure. Sådan forskning bør ikke udføres på mennesker, der er ude af stand til at udtrykke deres vilje, medmindre man har opnået samtykke fra en juridisk repræsentant, og det er sandsynligt, at forskningen vil være i patientens interesse. Som en undtagelse til påbudet om, at inddragelse skal være i patientens interesse, kan en inhabil patient inddrages i observationsforskning ,som ikke direkte gavner vedkommendes helbred, forudsat at personen ikke fremkommer med nogen indvending, at risikoen og/eller belastningen er minimal, at forskningen er af afgørende betydning, og at ingen alternative metoder og andre forsøgspersoner er til rådighed.

4.1                 All information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death.
 
 

4.2                 Confidential information can only be disclosed if the patient gives explicit consent or if the law expressly provides for this. Consent may be presumed where disclosure is to other health care providers involved in that patient’s treatment.
 
 

4.3                 All identifiable patient data must be protected. The protection of the data must be appropriate to the manner of their storage. Human substances from which identifiable data can be derived must be likewise protected. 

4.4                 Patients have the right of access to their medical files and technical records and to any other files and records pertaining to their diagnosis, treatment and care and to receive a copy of their own files and records or parts thereof. Such access excludes data concerning third parties. 

4.5                 Patients have the right to require the correction, completion, deletion, clarification and/or updating of personal and medical data concerning them which are inaccurate, incomplete, ambiguous or outdated, or which are not relevant to the purposes of diagnosis, treatment and care. 

4.6                 There can be no intrusion into a patient’s private and family life unless and only if, in addition to patient consenting to it, it can be justified as necessary to the patient’s diagnosis, treatment and care.

4.7                 Medical interventions may only be carried out when there is proper respect shown for the privacy of the individual. This means that a given intervention may be carried out only in the presence of those persons who are necessary for the intervention unless the patient consents or requests otherwise. 

4.8                 Patients admitted to health care establishments have to right to expect physical facilities which ensure privacy, particularly when health care providers are offering them personal care or carrying out examinations and treatment.

4.2      Fortrolige oplysninger kan kun videregives, hvis patienten giver utvetydigt samtykke ,eller hvis lovgivningen udtrykkeligt åbner mulighed for det. Samtykke kan forudsættes, hvor åbenbarelsen sker til andre sundhedsgivere,  som er involveret i den pågældende patients behandling. 

4.3      Alle personidentificerbare patientdata skal beskyttes. Beskyttelsen af data skal stå i passende forhold til opbevaringsmåden. Substanser fra mennesker, fra hvilke identificerbare data kan udledes ,skal beskyttes på lignende måde. 

4.4      Patienter har ret til aktindsigt i deres sygejournal og til tekniske optegnelser og til andre akter og optegnelser af en hvilken som helst art ,der knytter an til deres diagnose, behandling og pleje og til at få en kopi af deres egen journal og optegnelser eller dele heraf. En sådan aktindsigt omfatter ikke data, der angår 3. mand. 

4.5      Patienter har ret til at kræve rettelser, fuldstændiggørelse, sletning, afklaring og/eller opdatering af personlige eller behandlingsmæssige data, der angår dem, og som er unøjagtige, ufuldstændige ,flertydige, eller forældede, eller som er irrelevante i henseende til diagnose, behandling eller pleje. 

4.6      Der må ikke forekomme nogen indtrængen i en patients privatliv eller familieliv, medmindre og  kun hvis det foruden tilstedeværelsen af patientens eget samtykke ,kan retfærdiggøres som værende nødvendigt af hensyn til patientens diagnose, behandling og pleje. 

5.1                 Everyone has the right to receive such health care as is appropriate to his or her health needs, including preventive care and activities aimed at health promotion. Services should be continuously available and accessible to all equitably, without discrimination and according to the financial, human and material resources which can be made available in a given society.
 

5.2                 Patients have a collective right to some form of representation at each level of the health care system in matters pertaining to the planning and evaluation of services, including the range, quality and functioning of the care provided. 

5.3                 Patients have the right to a quality of care which is marked both by high technical standards and by a humane relationship between the patient and health care providers. 

5.4                 Patients have the right to continuity of care, including cooperation between all health care providers and/or establishments which may be involved in their diagnosis, treatment and care. 

5.5                 In circumstances where a choice must be made by providers between potential patients for a particular treatment which is in limited supply, all such patients are entitled to a fair selection procedure for that treatment That choice must be based on medical criteria and made without dscrimination. 

5.6                 Patients have the right to choose and change their own physician or other health care provider and health care establishment, provided that it is compatible with the functioning of the health care system. 

5.7                 Patients for whom there are no longer medical grounds for continued stay in a health care establishment are entitled to a full explanation before they can be transferred to another establishment or sent home. Transfer can only take place after another health care establishment has agreed to accept the patient. Where the patient is discharged to home and when his or her condition so requires, community and domiciliary services should be available. 

5.8                 Patients have the right to be treated with dignity in relation to their diagnosis, treatment and care, which should be rendered with respect for their culture and values.

5.11              Patients have the right to humane terminal care and to die in dignity.

5.1      Enhver har ret til at modtage sådan sundhedsomsorg, som står i passende forhold til hans eller hendes behov, inklusiv forebyggende pleje og aktiviteter rettet mod sundhedsfremme. Ydelser skal til stadighed være til rådighed og tilgængelige for alle på retfærdig måde uden diskrimination og i overensstemmelse med de økonomiske, menneskelige og materielle resurser, som kan stilles til rådighed i et givent samfund. 

5.2      Patienter har en kollektiv ret til en vis form for repræsentation på ethvert niveau i sundhedssystemet i sager, der vedrører planlægning og evaluering af ydelser inklusiv rækkevidden, kvaliteten og virkemåden af den omsorg, der ydes. 

5.3      Patienter har ret til kontinuitet i omsorgen inklusiv samarbejde mellem alle tilbudsgivere inden 

5.4      For sundhedsområdet og/eller behandlingssteder ,som ville kunne blive involvereti deres diagnose , behandling og pleje. 
 

5.5      Under omstændigheder, hvor sundhedsgivere skal træffe et valg mellem potentielle patienter til en bestemt behandling, som der begrænset udbud af, skal alle sådanne patienter være berettiget til en fair udvælgelsesprocedure til den pågældende behandling. Dette valg skal som udgangspunkt have behandlingsmæssige kriterier, og skal foretages uden diskrimination. 
 

5.6      Patienter har ret til at vælge og udskifte deres egen læge eller sundhedsgiver og behandlingssted, forudsat at dette er foreneligt med sundhedssystemets funktionsmåde. 

5.7      Patienter for hvem der ikke længere er nogen behandlingsmæssig årsag til fortsat ophold på et behandlingssted er berettiget til en udtømmende forklaring, førend de kan overføres til et andet behandlingssted eller til hjemsendelse. Overførsel kan kun finde sted efter at et andet behandlingssted har indvilliget i at modtage patienten. Hvor patienten udskrives til hjemmet, og når hans eller hendes tilstand kræver det, skal offentlige ydelser, omsorg og pleje i hjemmet stilles til rådighed. 

5.8      Patienter har ret til at blive behandlet med værdighed angående deres diagnose, behandling og pleje, som skal gives med respekt for deres kultur og værdinormer. 

5.9      Patienter har ret til at nyde støtte fra familie, slægtninge og venner under pleje-behandlingsforløbet, og til til enhver tid at modtage åndelig støtte og vejledning. 

5.10      Patienter har ret til lindring af deres smerter i overensstemmelse med det aktuelle vidensniveau. 

5.11  Patienter har ret til en menneskekærlig terminal pleje og til at dø i værdighed.

6.1                 The exercise of the rights set forth in this document implies that appropriate means are established for this purpose. 

6.2                 The enjoyment of these rights shall be secured without discrimination. 

6.3                 In the exercise of these rights, patients shall be subjected only to such limitations as are compatible with human rights instruments and in accordance with a procedure prescribed by law. 

6.4                 If patients cannot avail themselves of the rights set forth in this document, these rights should be exercised by their legal representative or by a person designated by the patient for that purpose; where neither a legal representative nor a personal surrogate has been appointed, other measures for representation of those patients should be taken.
 

6.5                 Patients must have access to such information and advice which will enable them to exercise the rights set forth in this document. Where patients feel that their rights have not been respected they should be able to lodge a complaint. In addition to recourse to the courts, there should be independent mechanisms at institutional and other levels to facilitate the processes of lodging, mediating and adjudicating complaints. These mechanisms would, inter alia, ensure that information relating to complaints procedures was available to patients and that an independent person was available and accessible to them for consultation regarding the most appropriate course of action to take. These mechanisms should further ensure that, where necessary, assistance and advocacy on behalf of the patient would be made available. Patients have the right to have their complaints examined and dealt with in a thorough, just, effective and prompt way and to be informed about their income.

6.1        Udøvelsen af de rettigheder , der fremsættes i dette dokument indebærer ,at de nødvendige midler til formålet stilles til rådighed. 

6.2        Det skal sikres ,at disse rettigheder kan udøves uden diskrimination. 

6.3        I udøvelsen af disse rettigheder, må patienter kun underkastes sådanne begrænsninger, som er forenelige med menneskeretsdokumenter og i overensstemmelse med en fremgangsmåde, der er foreskrevet ved lov. 

6.4        Hvis patienter ikke selv er i stand til at benytte sig af de rettigheder, som er fremsat i dette dokument, bør disse rettigheder udøves af deres juridiske repræsentanter eller en person, der er udpeget af patienten til dette formål, hvor hverken en juridisk repræsentant eller en personlig stedfortræder er blevet udnævnt, skal der tages andre forholdsregler til at repræsentere sådanne patienter. 

6.5        Patienter skal have adgang til sådan information og rådgivning, som kan gøre dem i stand til at udøve de rettigheder, der er fremsat i dette dokument. Hvor patienter føler ,at deres rettigheder ikke er blevet respekteret ,skal de bringes i stand til at indbringe en klage. Udover at kunne søge tilflugt til domstolene, bør der være uafhængige mekanismer på institutions-eller andre niveauer for at kunne lette processen ved at indgive ,formidle og pådømme klager. Disse mekanismer vil blandt andet kunne medvirke til at sikre , at information vedrørende klageprocedurer vil være tilgængelig for patienter, og at en uafhængig person vil være til rådighed og tilgængelig for dem med hensyn til rådgivning og den mest egnede fremgangsmåde. Disse mekanismer bør endvidere sikre ,at der, hvor nødvendigt, vil blive stillet assistance og støtte til rådighed på patientens vegne. Patienter har ret til at få deres klager undersøgt og behandlet på en grundig, retfærdig, effektiv og hurtig måde og til at blive informeret om resultatet.

In these Principles of the Rights of Patients in Europe, the following terms have been used with the meanings given:

PATIENT(S)
User (s) of health care services, whether healthy or sick.

DISCRIMINATION
Distinction between persons in or social origin, associations with a nationalminority or personal antipathy. similar cases on the basis of race,sex, religion, political opinions,national

HEALTH CARE
Medical, nursing or allied services dispensed by health care providers and health care establishments.

HEALTH CARE PROVIDERS
Physicians, nurses, dentists or other health professionals.

MEDICAL INTERVENTION
Any examination, treatment or other act having preventive, diagnostic, therapeutic or rehabilitative aims and which is carried out by a physician or other health care provider.

HEALTH CARE ESTABLISHMENT
Any health care facility such as a hospital, nursing home or establishment for disabled persons.

TERMINAL CARE
Care given to a patient when it is no longer possible to improve the fatal prognosis of his or her illness/condition with available treatment methods; as well as care at the approach of death.
 
 

I disse principper for patientrettigheder i Europa anvendes følgende udtryk med de vedføjede betydninger: 

Patient (er)

Bruger (e) af sundhedsvæsenets ydelser, hvadenten det drejer sig om raske eller syge personer. 

Diskrimination

Et skel mellem personer i ens situationer på grundlag af race, køn, religion, politisk opfattelse, national eller social oprindelse, forbindelser med en national minoritet eller personlig antipati. 
 
 

Sundhedsomsorg

Behandlingsmæssig, pleje -eller dermed beslægtet ydelse ved sundhedsgivere og  behandlingssteder. 
 

Sundhedsgivere

Behandlingssted

En hvilkensomhelst omsorgsfacilitet som f.eks. et hospital, plejehjem eller institution for handicappede personer. 
 
 
 

Terminal pleje

Omsorg, der gives til patienter ,når det ikke længere er muligt med de behandlingsmetoder, der er til rådighed at forbedre en uafvendelig prognose om dødelig udgang på hans eller hendes sygdom/tilstand; også hospice funktion. 

Amsterdam 1994 

Råoversættelse 1.juni 1997  af cand.mag. Inge Balling-von Cappeln. ( gennemset af WHO )